We feel that excellent support is as essential as the products themselves. At Hart Biologicals, we maintain the highest standards when it comes to supporting our customers. We employ a courteous and capable technical sales support team, which leverages its expertise in the Haemostasis arena. Together with its thorough knowledge of our product lines, we can provide our customers with unparalleled, comprehensive support and attention.
Hart Biologicals offers fully flexible development and technical support services to suit our customers' business needs. Our development and technical services include custom product formulation and design, feasibility/proof-of-principle studies, stability trials, product validation studies, product scale-up/transfer to manufacture and full product development programs. Throughout the product development process, Hart Biologicals provides continual support to give our customers peace of mind.
From initial concept to final Quality Control sign off, Hart Biologicals follow a strict schedule of quality system guidelines to ensure that our whole process is of the highest technical quality possible. We have the finest methods of analysis available to ensure optimum quality is achieved for all our products. For an up-to-date copy of our ISO Certification, please don't hesitate to contact Sales or Admin who can direct your request accoridngly.
Each stage of the process—freezing, primary drying and secondary drying—is important with its own challenges and requirements. Many other factors will also directly affect the cycle, including the specific characteristics of the product, the amount of product per batch or per container, and capabilities of the production equipment to be used. Hart Biologicals work with our customers to find the best freeze-dry cycle not only to suit their formulation, but to ensure that the freeze-dry process is as economical as possible. We also offer the service of contract freeze-drying if the customer already has a freeze-dry cycle implemented.