Privacy Policy

Privacy Policy


Hart Biologicals are committed to protecting your personal information in ways that comply with legal obligations.

We will use the information that we collect about you in accordance with:


  • The Privacy & Electronic Communications (EC Directive) Regulations 2003
  • The EU General Data Protection Regulation (Regulation EU 2016/679), (“GDPR”) effective 25th May 2018

We will be the “Controller” of the personal information which you provide us with or which we collect from you.

This Privacy Policy supplements our other policies and is not intended to override them.


This Policy explains:

  1. Who we are
  2. How we use your personal information
  3. How long we keep your personal information
  4. Security of your personal data
  5. Recruitment
  6. Your Legal Rights
  7. Updating this Policy
  8. Contact details and further information



We are Hart Biologicals Limited trading address 2, Rivergreen Business Centre, Queens Meadow, Hartlepool TS25 2DL incorporated in England with Registered No. 04520394.




We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

  • Identity Data includes first name and last name
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Marketing & Communications Data in relation to our products, to monitor our services by phone, email & post including any marketing preferences that you may provide us with.

For Logistical Purposes, including to plan and log delivery routes.

  • Special Categories of Personal Data (this includes details about race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, genetic and biometric data).  We do not collect any information about criminal convictions and offences.
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

We will only use your personal information when the law allows us to do so.


Regarding our website; it should be noted that we use live chat software, which is provided by Click4Assistance, a third party UK based Software Company. Information regarding how the live chat data is processed and stored can be viewed at the following webpage:




We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data (and whether we can achieve those purposes through other means) and the applicable legal requirement




We have appropriate security measures in place to prevent personal data from being accidentally lost, used or accessed in an unauthorised way.  We limit access to your personal data to those who have a genuine business need to know it.  Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.


We will ensure that any third parties we use for processing your personal information do the same and that they will only process your personal information on our instructions.  The third parties will also be subject to a duty of confidentiality.



       5.  RECRUITMENT


Click on the “Careers” button on our Website which will then direct you to our dedicated recruitment portal - PLEASE REFER TO RECRUITMENT PRIVACY NOTICE.




Under certain circumstances, you have rights under data protection laws in relation to your personal information to:

  • Ask for a copy of personal data
  • Ask to amend incorrect or out-of-date data
  • Ask to erase data
  • Ask to restrict the processing of data that cannot be deleted
  • Object to processing where you are relying on your legitimate interests as your legal basis.
  • Complain to the ICO if you believe that we have not complied with your obligations.




We review our privacy practices from time to time.  Please visit this section of our website 

            periodically in order to keep updated with any changes to our Privacy Policy.




            Please contact us if you have any questions about the information we hold about you or

            to change your contact preferences with us:




            WRITE TO US:

            Hart Biologicals Limited

            2  Rivergreen Business Centre

            Queens Meadow


            TS25 2DL


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